Know what you need.
Build what you deserve.

We enable meaningful change through smart systems and process design.

About us

At IB Systems Management Inc. (IBSM), we help businesses lead successful digital transformations.

Headquartered in Moncton, New Brunswick, we specialize in business analysis, process mapping, and implementation leadership—ensuring that systems align with strategy and people stay at the center of change.

As a Microsoft Partner, we focus on practical, scalable solutions that drive productivity, simplify workflows, and prepare our clients for long-term growth. Whether it’s optimizing existing processes or guiding a full systems rollout, we bring clarity, experience, and purpose to every engagement.

We proudly support small and mid-sized enterprises (SMEs) across Atlantic Canada—working closely with business leaders to design smarter operations and unlock meaningful results.

Let’s build something that works for you.

Our Why

Many SMEs struggle to make confident decisions around technology. They know change is needed—but not where to start, which systems to trust, or how to translate business goals into clear technical requirements.

That’s where we come in. We act as your bridge between strategy and execution—turning your business reality into actionable roadmaps and systems that deliver.

Our Leadership

Ben Ouellet, MBA

Founder & Chief Innovation Officer
IB Systems Management Inc.

Ben Ouellet brings over 20 years of leadership in banking, management, and sales to the world of digital transformation. With a background rooted in finance and a passion for people, Ben has spent his career helping businesses navigate change, align their teams, and grow with confidence.

After two decades guiding clients through high-stakes decisions in the financial sector, Ben founded IB Systems Management to simplify transformation for small and mid-sized enterprises. His approach blends strategic thinking with real-world experience—meeting owners where they are and helping them build systems that work.

 Ben holds an MBA from Université de Moncton and certifications in productivity, facilitation, and coaching. Bilingual and proudly based in New Brunswick, he believes that smart systems paired with good people can create extraordinary outcomes.

 

Mylene McGraw

Client Success Lead | Business Dev. Manager
IB Systems Management Inc.

Mylene McGraw brings over a decade of experience in banking, client strategy, and business development. With a BBA in Marketing from Université de Moncton and a Sales Diploma from CCNB, she combines corporate structure with a sharp strategic mind.

At IBSM, Mylene leads client success and growth, ensuring every project is grounded in clarity, trust, and execution. Bilingual and LMI-certified in Effective Personal Productivity, she’s known for her direct communication, people-first leadership, and ability to turn complex transitions into simple, scalable outcomes.